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Customer Service : Product Returns and Warranty

‘No Quibble’ one-month refund policy for Orders made online from USBCELL.COM:

If for any reason you are not satisfied with your USBCELLs, you may return the product to us if bought online from USBCELL.com at the address below, within 1 month of purchase, for a refund, unless otherwise stated. Returns of large orders (over 15 packets), after 14 days are subject to approval, and may be subject to a restocking fee.

The packaging must be clearly marked “REFUND RETURNS” and must enclose the original purchase receipt and online Order ID. We will refund the full cost (to the account used for the original purchase).

Address for refund returns, if posting from the UK, use

FREEPOST: USBCELL REFUND RETURNS,
FREEPOST RSEY-XSBH-GXLA
Moixa Energy Ltd
110 Gloucester Avenue,
London
NW1 8HX,
United Kingdom

For USA and international returns please contact customer support for an appropriate local return address.

For EU refund returns from outside UK, omit the word FREEPOST, and attach the equivalent 2nd class postage payment. If a postage receipt is enclosed, we will also refund the cost of postage).

Hardware Defects Replacement Warranty:

USBCELL has been thoroughly tested to high international standards and should provide trouble-free use. Please contact us using the Support Form if you experience any technical or hardware problems. We provide a full one-year limited warranty over USBCELL should the product or any part thereof be proved to be defective by reason of faulty workmanship or materials and we will at our option replace the product free of charge subject to the following conditions; That defects do not include anything resulting from misuse of the product, neglect, or from normal use of the product, such as normal wear and tear, insertion in tight fitting USB sockets, or diminished battery capacity after repeated use; and that the product is returned with original Order ID and invoice.

If you find that a product is defective at any time within one year of purchase, please return it to us by recorded delivery at the address below for replacement, enclosing the original invoice, on-line order ID or valid Store Purchase receipt and a full explanation of the defect. The envelope must be clearly marked “WARRANTY RETURNS” Once we have confirmed that the product is defective, we will replace it immediately and refund the cost of postage to you.

UK Address for defect warranty returns:

USBCELL Warranty Returns,
Moixa Energy Ltd
Unit 9, Archer street studios,
10-11 Archer Street,
London
W1D 7AZ, United Kingdom

For International warranty returns please contact Customer Support.

Complaints

It is in our interest to resolve any complaints as soon as they occur. We will personally deal with all complaints as soon as possible, acknowledging your complaint within 48 hours and keeping you informed of our progress during the complaints procedure. If you have a complaint, please don't hesitate to contact us using the support form