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Customer Service : Delivery

Please Note: Due to Christmas Postal services, orders during December (after 12th) may take longer to arrive than the quoted times below, due to slower local and international post services (and may arrive after the date indicated on the dispatch email).

Orders made after 1pm GMT on 22nd December will be dispatched on 5th January.

We are currently delivering orders made online to the following geographies:
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UK and other European Deliveries

Deliveries in the UK and EU are free of charge and included in the purchase price (which also includes VAT).

For in stock items, once payment for your order has been processed, we will endeavour to dispatch in-stock items within 1 working day. If products are on backorder we will notify you of the expected delivery date by email within 3-5 days of order prior to debiting your payment.

Postal Delivery to UK mainland addresses normally arrives within 3 working days from receipt of your order by us. We will notify you by email when your order is dispatched. If an item is out of stock or on backorder, we will notify you by email, indicating the estimated delivery date; whereupon you may cancel the order if you wish.

European Deliveries should arrive within 5-7 days.

Products are delivered in the UK/EU by Royal Mail first class post. If you do not receive your items within 10 working days of the dispatch notification email, please contact using the support form and listing your Order Id or reply to the disptach notification email.

North America Deliveries

US Deliveries are dispatched domestically from Texas. They are dispatched using USPS First Class post and usually take 3-5 days depending on state. If a product has not arrived within 1 week of dispatch notification email, please contact product support

Deliveries to Canada are currently sent internationally with a CN22 notice from the UK or US and will usually take up to 4-7 days. The Buyer is responsible for any local import duty, customs handling fee and local GST/taxes that are applicable. General advice can be found at Canada Mail Imports

Worldwide Deliveries

Australian, New Zealand and Asian deliveries to Japan, Korea and Singapore. Deliveries - are currently sent internationally and include international delivery costs. They are sent with a CN22 notice and will usually take 7-14 days to arrive. Prices excludes UK VAT.

Deliveries for Mexico and South America are sent from the US via tracked USPS. Orders are recommended to be (1 or 2 packs) i.e. within normal $50 import tax limits. Orders or repeat orders above this are likely to incur additional local taxes.

The Buyer is responsible for any additional local import duty/customs fee or local GST taxes where they apply.

We will shortly be announcing online product availability in other geographies.

Please click here to be contacted when the product is available for delivery to your country.

Note: Credit Card payments are taken in GBP, with approximate US$/Euro/AUD$/CAD$/Kroner/CHF equivalent illustrated at time of purchase, but currency conversions may vary by credit card vary.

Delivery times vary outside the USA/EU and may be subject to additional charges, local import/tax which are the responsibility of the buyer.